My Profile

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    • If you'd like to update your personal details, such as your email address or phone number, you can easily do this in the My Virgin Media app. Alternatively, you can get in touch with us via chat or give us a call, and we'll be happy to help.
    Account Administrator
    Administrator

    My Virgin Media Accounts:

    Below are the My Virgin Media accounts you own and manage.

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    Default
    Default

    Administrator


    {{currentAccountDetail.addressLine1}}, {{currentAccountDetail.addressLine2}}, {{currentAccountDetail.addressLine3}}


    Name on the bill: {{currentAccountDetail.firstName}} {{currentAccountDetail.lastName}}

    Customer Number: {{currentAccountDetail.customerId}}

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    A One-Time Password (OTP) is a secure, temporary code sent to your device. Use it to verify your identity and complete the action
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  • Please enter contact number Please enter valid mobile number
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    • My Virgin Media Settings:

    My Sign In Details

    Username

    If you'd like to update your personal details, such as your email address or phone number, you can easily do this in the My Virgin Media app. Alternatively, you can get in touch with us via chat or give us a call, and we'll be happy to help.

    Password

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  • Please enter your current password
    • Please enter your new password Password should contain minimum 8 characters Password should not contain spaces Password should contain uppercase lower case and numbers Password should not contain 3 consecutive characters
      Minimum Requirement
      • Minimum 8 characters
      • Must contain at least one lower case character
      • Must contain at least one upper case character
      • Must contain at least one digit
      • Must not contain spaces
    • Please enter your new password Passwords do not match
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    Recovery details

    These details will allow you to recover your email address or password if you forget them

    Secret Question

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    Answer

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    Want an easier and more secure way to recover your account details?

    Add a mobile number to your account.

    Add an email address to your account.

    Recovery mobile number

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    Secondary recovery email

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  • Recovery Number {{info.messageInvalidNewRecoveryEmail}}
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    Contact Details

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    Fixed phone number:
    Mobile phone number:
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    Office phone number: Edit
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    Last Sign in

    The last five times you have signed in, showing the Virgin Media service used and time

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