My Profile

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    • If you'd like to update your personal details, such as your email address or phone number, you can easily do this in the My Virgin Media app. Alternatively, you can get in touch with us via chat or give us a call, and we'll be happy to help.
    Administrator

    My Virgin Media Accounts:

    Below are the My Virgin Media accounts you own and manage.

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    Set as default

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    Set as default

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    Default
    Default

    Administrator


    {{currentAccountDetail.addressLine1}}, {{currentAccountDetail.addressLine2}}, {{currentAccountDetail.addressLine3}}


    Name on the bill: {{currentAccountDetail.firstName}} {{currentAccountDetail.lastName}}

    Customer Number: {{currentAccountDetail.customerId}}

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    Are you sure you want to remove this account from My Virgin Media?

    This will not close your Virgin Media account it will just remove it from My Virgin Media.

  • Please enter account number
  • Please enter Phone Number Phone number should have atleast 9 digits
  • Please enter Business Phone Number Phone number should have atleast 9 digits
  • Please enter OTP

    A One-Time Password (OTP) is a secure, temporary code sent to your device. Use it to verify your identity and complete the action.The OTP expires in 10mins.
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  • Please enter contact number Please enter valid mobile number
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    • My Virgin Media Settings:

    My Sign In Details

    Username

    If you'd like to update your personal details, such as your email address or phone number, you can easily do this in the My Virgin Media app. Alternatively, you can get in touch with us via chat or give us a call, and we'll be happy to help.

    Password

    ************
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  • Please enter your current password
    • Please enter your new password Password should contain minimum 8 characters Password should not contain spaces Password should contain uppercase lower case and numbers Password should not contain 3 consecutive characters
      Minimum Requirement
      • Minimum 8 characters
      • Must contain at least one lower case character
      • Must contain at least one upper case character
      • Must contain at least one digit
      • Must not contain spaces
    • Please enter your new password Passwords do not match
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    Recovery details

    These details will allow you to recover your email address or password if you forget them

    Secret Question

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    Answer

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  • Please enter your security answer
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    Want an easier and more secure way to recover your account details?

    Add a mobile number to your account.

    Add an email address to your account.

    Recovery mobile number

    - {{info.currentRecoveryMobile}}
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  • Recovery Number Please provide a valid mobile number
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    Secondary recovery email

    - {{info.currentRecoveryEmail}}
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  • Recovery Number {{info.messageInvalidNewRecoveryEmail}}
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    You recently tried to change your email address. We have sent a verification email to {{info.pendingRecoveryEmail}}. Didn't recieve it? Resend verification email

    Is this the wrong email address? Cancel change of email address

    img My Account Details:

    Contact Details

    Email address:

    If you'd like to update your personal details, such as your email address or phone number, you can easily do this in the My Virgin Media app. Alternatively, you can get in touch with us via chat or give us a call, and we'll be happy to help.
  • Please enter correct email address.
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    Fixed phone number:
    Mobile phone number:
    Mobile phone number:

    If you'd like to update your personal details, such as your email address or phone number, you can easily do this in the My Virgin Media app. Alternatively, you can get in touch with us via chat or give us a call, and we'll be happy to help.
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    Office phone number:

    If you'd like to update your personal details, such as your email address or phone number, you can easily do this in the My Virgin Media app. Alternatively, you can get in touch with us via chat or give us a call, and we'll be happy to help.
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    Last Sign in

    The last five times you have signed in, showing the Virgin Media service used and time

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    Important Updates

    Due to essential maintenance this weekend, please note updating you marketing preferences is not available until 9am 21st Oct, any updates requested before this time will not be captured and changed.

    Updated at 17:00 18th October 2024