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Storm Éowyn Updates
Due to Storm Éowyn, there may be service disruptions in some areas—we’re ready to restore services as soon as it’s safe. Check virginmedia.ie/service-status for updates.
Updated at 10:01 24th January 2025
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Virgin Media Ireland
Limerick Enterprise Development Park,
Roxboro Road,
Limerick.
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My Virgin Media App is now here!
This month between the 1st of March and the 31st of March we’re giving away a Samsung Galaxy S26
Bills are a breeze | Does wonders for your WiFi experience | Own your usage | In-app chat with our agents
To enter: download the app, sign in to your account, find the competition on the home screen and tap “enter now”.
Covid-19 Update
We’re committed to keeping you connected at this time and we’re doing all we can to provide a high level of customer care. Our online and retail stores remain open and order deliveries continue as before while adhering strictly to government guidelines.
or head straight to 24/7 support with My Virgin Media
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Important Updates
We’re updating our systems right now - so a few of our services will be unavailable from 6:30 PM Saturday to 2:00 PM Sunday. If you’re noticing that you’re experiencing trouble logging in, shopping online, or using any of our apps, don’t worry, it’s not a problem at your end.

