Virgin Media Terms of Use

Welcome to this website, a service of Virgin Media Ireland Limited and its subsidiaries (collectively, “Virgin Media,” “we,” or “us”). Please read the Terms of Use before you use this website. By using this website, you agree to abide by the Terms of Use. We may change the Terms of Use from time to time. By continuing to use the website after we post any changes, you accept and agree to the Terms of Use, as modified.


The material that appears on this website is for general informational purposes only. While we try to ensure that any information we post to this website is both timely and accurate, errors may appear from time to time. This website may not be updated daily, and certain information may not be the most current information available. Though we may post follow-up information and reports, and may continue to provide access to the original information and reports, as in an archive of news stories, for example, we may not go back and change the original report to reflect new developments. If you're looking for the most recent information on a given subject be sure you're not looking at an out of date report. Before you act on information you've found on our website, you should independently confirm any facts that are important to your decision.

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.


Virgin Media is not responsible for, and cannot guarantee the performance of, any products and services provided by any advertisers or others, including those to whose websites we link. A link to another website does not constitute an endorsement of that site (nor of any product, service or other material offered on that site) by Virgin Media or its licensors.

The materials available through this website are the property of Virgin Media or its licensors, and are protected by copyright, trademark and other intellectual property laws. You may not use any trademark or service mark appearing on this website without the prior written consent of the owner of the mark. Virgin Media and the Virgin Media and design logo are registered trademarks and/or service marks of Virgin Media or its subsidiaries. Other trademarks appearing on this website or other sites linked to from this website are the property of Virgin Media or their respective owners.


Except for the limited licenses expressly granted to you in the Terms of Use, Virgin Media and its licensors expressly reserve all other rights and licenses. Virgin Media grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Virgin Media. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.


This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without express written consent. You may not use any meta tags or any other "hidden text" utilising Virgin Media or its affiliates' names or trademarks without the express written consent of Virgin Media. Any unauthorised use terminates the permission or license granted by Virgin Media.


Requests for permission to reproduce or distribute materials found on this website should be sent to:

The Marketing Department, Virgin Media Ireland Limited, Building P2, East Point Business Park, Dublin 3.


You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of this website as long as the link does not portray Virgin Media, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner or does not state or imply any affiliation, connection, sponsorship, or approval of your site by Virgin Media. You may not use any Virgin Media logo or other proprietary graphic or trademark as part of the link without our express written consent.

You are solely responsible for any information that you submit or post on this website. By using this website you agree not to submit, post or transmit any defamatory, abusive, obscene, threatening or illegal material, or any other material that infringes on the ability of others to enjoy this website or that infringes on the rights of others. We retain the right to deny access to anyone who we believe has violated the Terms of Use. You must not use the website in any way that causes, or is likely to cause the website, or access to it, to be interrupted, damaged or impaired in any way. You understand that you, and not Virgin Media, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.


You must not use the website for any of the following:


  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • to cause annoyance, inconvenience or needless anxiety


We reserve the right (but assume no obligation) to monitor, delete, move, or edit any submissions or postings that come to our attention that we consider unacceptable or inappropriate, whether for legal or other reasons. We will comply with all requirements of the law regarding disclosure of any submissions or postings on this website to others, including to law enforcement agencies and parties making civil legal requests.


Any communications you send to this website or otherwise to Virgin Media, other than those directed to Virgin Media regarding your account, are deemed to be submitted on a non-confidential basis and become the sole property of Virgin Media. Virgin Media may, in its sole discretion, reproduce, use, publish, modify, disclose, distribute, or otherwise use these communications in any way and for any purpose. All such uses by Virgin Media shall be without liability or obligation of any kind to you. These uses may include, for example, use of the content of any such communications, including any works, marks or names, ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose without any obligation to compensate the originator of such communications and without liability to that person.


Virgin Media reserves the right at any time to terminate your use of this website if you fail to comply in full with any Terms of Use, or any other terms, agreements, or policies that apply to this website and the use of it.


You agree to indemnify, defend, and hold harmless Virgin Media (including its parents, subsidiaries, and affiliates and all of their respective officers, directors, employees, agents, licensors, suppliers and any third-party information providers) against all claims, losses, expenses, damages and costs (including reasonable attorney fees) resulting from any breach of the Terms of Use or unauthorized use of this website. At our expense and election, we reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you and you agree to cooperate with Virgin Media in connection with our defence.


You agree that your use of this website is at your sole risk. Because of the number of possible sources of information available through the website, and the uncertainties of electronic distribution, there may be interruptions, delays, omissions, inaccuracies, or other problems with such information. If you rely on this website or any material available through this website, you do so at your own risk. You understand that you are solely responsible for any damage to your computer system or loss of data that results from any material and/or data downloaded from or otherwise provided through this website.


This website is provided to you “as is”, “with all faults”, and “as available”. Virgin Media and its agents and licensors cannot and do not warrant the accuracy, completeness, usefulness, timeless, noninfringement, merchantability or fitness for a particular purpose of the information available through the website, nor do they guarantee that the website will be error-free, or continuously available, or that the website will be free of viruses or other harmful components.


Under no circumstances shall Virgin Media (including its parents, subsidiaries, and affiliates) or its agents or licensors be liable to you or anyone else for any damages arising out of any use of misuse of this website, including, without limitation, liability for consequential, special, incidental, indirect, or similar damages, even if advised beforehand of the possibility of such damages, regardless of the form or cause of action including, but not limited to, contract, negligence, and other tort actions. You agree that the liability of Virgin Media (including its parents, subsidiaries, and affiliates) and its agents and licensors, if any, arising out of any kind of legal claim in any way connected to the website shall not exceed the amount you paid to Virgin Media for the use of the website. However, liability for death or personal injury as a result of Virgin Media’s negligence is not excluded or limited.


Virgin Media reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.


To obtain access to certain services on our website, you may be required to register. As part of any such registration process, you will select a user name and a password. You agree that the information you supply during that registration process will be accurate and complete and that you will not register under the name of, nor attempt to enter the service under the name of, another person. Virgin Media reserves the right to reject or terminate any user name that, in its judgment, it deems offensive.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.


Please review our Privacy Policy, which also governs your visit to this website, to understand our practices.


You may order certain Virgin Media products and services through this website. All orders you make through this website are subject to the availability, terms, and other conditions that apply to the particular products and services at the time you place your order. All products and services, their contents, availability, and pricing are subject to change at any time with or without notice. Please fully read the terms and conditions and disclaimers accompanying any products or services that you order through this website as by ordering via this website you agree to be bound by these terms and conditions and disclaimers.


When you place an order to purchase a product from us online, we will send you an e-mail confirming receipt of your order and containing the details of your order.

We list availability information for services sold by us on the website. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. However a member of our team will confirm what services are available at your particular address when they call to confirm your order. Please note that installation dates are estimates. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will confirm your installation date and will let you know if any products you order turn out to be unavailable. We will do our utmost to ensure your installation date is the same as the date you specified on your order.

All prices displayed and products and services offered for supply on this website are subject to change without notice. You should check the price of a product or service before placing an order for it.


For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

At certain places on this website there may be additional or other terms and policies that apply to your use of this website and the services on it. By using the website or those services, you agree to abide by those terms and policies. We may change those terms and policies from time to time. By continuing to use the website after we post any changes, you accept and agree to those terms and policies, as modified.


The Terms of Use have been made in and shall be construed in accordance with the laws of the Republic of Ireland. By using this website, you consent to the exclusive jurisdiction of the Irish courts, in all disputes arising out of or relating to the Terms of Use or this website. In the event that any portion of the Terms of Use is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties and the remainder of the provisions shall remain in full force and effect.


By using this website, you agree to abide by the Terms of Use.


Effective: June 1, 2007