Do more with your connection
Offers for you
Please select one of the following:
Not a Virgin Media customer? Join us now!
Upgrade my Broadband & TV Bundle
Upgrade my Broadband
Upgrade Broadband and Add TV
Got one Horizon box only, or extra TV boxes? Tell us below:
Horizon TV Main Box Only
Horizon TV plus extra TV box
Upgrade my Broadband
What will happen with my next bill when I upgrade my services?
You might notice your next bill is a little different than you expected, but don’t worry! This is normal, so there’s no need to get in touch. It will simply include any charges due for your current services up until your new products billing date. From that date on, you’ll see your new monthly charge reflected on the bill - and any subsequent bills will include only the cost of your new services.
FAQs
What do I get with the Virgin Media WiFi guarantee?
Now if you choose our 1 Gig or 2 Gig broadband packs, we’ll guarantee an ultrafast, seamless broadband experience in all areas of your home at no extra charge. 99.9% proven broadband reliability and our Best in Test 2023 result awarded by Umlaut, means you’ve already chosen Ireland’s Best Broadband. But everyone’s home is different, and some households can have problem areas or WiFi blackspots. If this is the case, you can get a Smart WiFi pod, plus up to 2 additional pods if needed to help wave bye-bye to any blackspots. Simply plug in and enjoy guaranteed minimum speeds for reliable browsing, gaming and show-streaming power.
The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection you can be. So it’s bye bye blackspots, hello fast, reliable WiFi!
How do I choose the best broadband provider?
In Ireland there are several providers offering broadband, but not all will have the speed and reliability you need. Virgin Media offer ultrafast broadband packages. Our fastest ever broadband combined with 99.9% network reliability means we can offer you the best broadband connection. Our unrivalled Broadband & TV packages offer busy households and those working from home the fastest uninterrupted service. Depending on what you need your broadband for, we offer speeds of 500Mb and 1GB, and soon we will be rolling out 2GB fibre to the home to our entire network.
When choosing a provider, you should also consider an unlimited broadband plan, which means your monthly usage is not capped. With Virgin Media, all of our broadband plans are unlimited.
What’s my monthly broadband usage allowance?
All our broadband plans are unlimited, which means we do not set a cap on how much monthly data you can consume. So, if you’re in a busy household with daily usage such as streaming, gaming and working from home, a Virgin Media broadband plan is perfect for you.
I work from home. Will Virgin Media broadband be reliable enough for heavy usage and video calling?
Yes. Our ultrafast broadband packages combined with consistent 99.9% network reliability are ideal for home workers. Depending on your home setup we’d recommend our 500Mb or 1Gb packages for home working.
Is Virgin Media broadband good for gaming?
Yes. For serious gaming we’d recommend our highest speed broadband, giving you all the speed you need with unlimited downloads. The highest upload and download speeds mean you can game and stream simultaneously. And low latency and reduced ping mean less lag to really give you the edge.
What is an Activation fee?
This fee is a normal part of your account setup when you are joining Virgin Media, in order to activate a new connection. It’s a once-off fee, which is not payable until your first bill. So you won’t have to pay this cost upfront with your order today.
How easily can I switch to Virgin Media broadband?
It’s simple to switch. Once you’re out of contract with your current provider, you can order with us. We offer a self-install option and can have you up and running the very next day.
Here’s how to cancel with your current service provider:
Eir - Dial 1901 or chat to them on their Live Chat service
Sky - Dial 0818 719 819 or chat to them on their Live Chat service
Vodafone -Dial 1907 or chat to them on their Live Chat service
When will I receive my order?
If you order before 6pm, from Monday to Thursday, you can expect delivery of your kit the very next day*. (Exceptions may apply at very busy times of the year like Christmas or other key sales promotion periods.).
Any orders received outside these times will be processed on the next working day. You’ll get an SMS on the day of delivery, giving you a one-hour window when the driver will arrive to deliver your order.
The message will also include a Tracking ID number and a link to the DPD website. Just click the link in the text message to track your order. Simple!
On the day of delivery, you’ll get a second email confirming the delivery details and everything else you need. Then you’re good to go.
*Where a technician is required to install your order, next day delivery will not apply.
Can I install the equipment myself or will Virgin Media do it for me?
Most customers are happy to install the equipment themselves, using the instructions supplied. It’s quick and easy, and we provide a handy step by step guide.
But if you’d rather leave it to the experts, you can pay for one of our Red House technicians to come out and set you up, and make sure your WiFi is working perfectly across all the devices in your home. This option is available to book online before you reach the checkout. As soon as your order is received and loaded, you’ll be given an installation date via email. If that date does not suit, you will have the option to change this to a date/time that you prefer via SMS.
Why choose Virgin Media Full Fibre Broadband?
If you’re wondering ‘When is fibre broadband coming to my area?’ we’re delighted to announce that we are currently expanding our network to more areas across Ireland, offering full fibre broadband with speeds of up to 2GB so if it’s not already available to you, it will be soon. But why fibre? There are so many advantages to fibre broadband. It’s much faster and more reliable than standard cable internet. Fibre optic cable can handle more users and more data at consistently higher speeds.
Want to check the speed of your current connection? You can do that here.
The increased reliability of fibre means less outages. At peak times, fibre broadband will be reliable no matter how many users are on the network.
With full fibre, upload and download speeds get equal weighting. This makes working from home easier with quicker file sharing and seamless video calling.
Movie buffs can enjoy the best picture quality ever, streaming high-quality 4K TV and movies. And it’s good news for gamers, as the smooth and constant flow of data means your game will never lag.
What are the benefits of Streaming TV?
We’re upping our TV game with a brand-new service, powered by a fun-sized box that works over WiFi and that’s packed with more great features and capabilities than ever before, meaning your TV and broadband package just got even better!
Streaming TV puts an ocean of entertainment at your fingertips. This IPTV (Internet Protocol Television) service is, quite simply, the future of television. It delivers everything from your favourite shows and channels to the most popular apps and players. And it does it all over your WiFi - making cable a thing of the past.
Award-winning design boasts meets impressive sustainability credentials, thanks to extremely low power consumption, minimal usage of materials and no single-use plastic.
Streaming TV:
· No coax cable needed. The box connects via WiFi or Ethernet, making it ‘plug and play’ simple and super portable.
· Live TV, Recordings, Continue Watching, Replay, On Demand, Radio, Casting and pause live TV.
· All your favourite apps (like Netflix, Prime Video and YouTube) and players (from Virgin Media, RTÉ, Channel 4 and more) all in one place.
· Access to exclusive channels like Virgin Media More and AMC.
· Amazing UI (User Interface)
· Voice control
· Access to the all-important streaming apps in 4K
· Plug and play installation.
What is included with Loaded TV?
Loaded TV is our premium TV product with over 100 channels as standard, including all your favourites in pixel-packed HD. Never miss a thing, with content that’s totally exclusive to Virgin Media from channels like Virgin More and AMC, all your Irish and international favourites and the full range of regular Sky channels. Plus boxsets, apps, players and more, all powered by ultrafast Virgin Media Broadband.
Everything in one place: Our powerful new home screen and menus makes it easy to dive into endless entertainment. From your favourite channels and shows On Demand, to apps like Netflix, Prime, YouTube and YouTube Kids, and players from Virgin Media, RTÉ, Channel 4 and more. |
Voice Control: Your favourite content is easier to find. Whether you want to play Live TV, On Demand or apps, just use Voice Search and up it pops. |
Watchlist: Press play on entertainment you’re sure to love, with personalised recommendations across every platform. Your Watchlist is now your go-to place for new discovery. |
Check out the full range of Loaded TV channels available .
The legal bit
Terms & Conditions
General
These terms and conditions are in addition to Virgin Media’s General Terms and Conditions, a copy of which is available here.
All services are subject availability & our acceptable usage policy.
All Broadband, TV and telephony products are subject to a 12 month contract, unless otherwise stated.
When you purchase services from Virgin Media via our website or by telesales you have the right to cancel your contract within 14 days without giving any reason and without penalty, click here for more information.
30 days written notice is required should you wish to cancel your service. A cancellation fee will apply should you cancel during the contract period. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150.
Freedom Broadband and Anytime Mobile (30 Day Contract)
Freedom Broadband and Anytime Mobile is available to New Virgin Media customers only, and is subject to a 30 day rolling contract period. A €30 equipment activation fee applies. In order to avail of this bundle, customers must sign up to Direct Debit at the point of sale. To cancel your Freedom Broadband and Anytime Mobile subscription contract, you must provide 30 days’ notice in writing to Virgin Media. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150.
(In order to purchase a TV product from Virgin Media, Freedom Broadband and Anytime Mobile customers must sign up to one of our combined TV, Broadband and telephony bundles, which are subject to a 12 month contract.)
Freedom TV is available to new Virgin Media customers only, subject to a 30 day rolling contract. Customers must sign up to Direct Debit at point of sale and choose self-install €30 activation fee applies
Information correct at 05/2017
Red House Experience
The Red House Experience is available to all Virgin Media residential customers. The Red House Experience will be offered at no additional charge if you are a new customer where self install is not available at your address or you are an existing customer who needs a maintenance visit to fix a fault. If you request a Red House Experience there will be a charge of €50.
Special Offers
All of the offers listed below are available to new customers ordering our services online and choosing self-install. After the offer period, normal monthly rate will apply thereafter. A 12 month contract applies when you subscribe to any offer. All Offers end 05/06/2024.
Broadband
500Mb Broadband
€35 a month for 12 months €70 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 500Mb Broadband : Minimum period of 12 months applies. €35 a month for 12 months, €70 thereafter. For the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time. Offer Ends 05/06/2024 A one off Broadband Activation Fee of €30 applies to all New Virgin Media customers taking our Broadband products for a minimum period of 12 months. Offer Ends 05/06/2024.
1Gb Broadband
€45 a month for 12 months €80 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 1Gb Broadband : Minimum period of 12 months applies. €45 a month for 12 months, €80 thereafter. For the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. Offer Ends 05/06/2024. N/A
2Gb Broadband
€55 a month for 12 months €90 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 2Gb Broadband : Minimum period of 12 months applies. €55 a month for 12 months, €90 thereafter. For the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. Offer Ends 05/06/2024.
24 Month contracts
500Mb Broadband
€40 a month for 24 months €70 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 500Mb Broadband : Minimum period of 24 months applies. €40 a month for 24 months, €70 thereafter. For the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time. Offer Ends 05/06/2024 A one off Broadband Activation Fee of €30 applies to all New Virgin Media customers taking our Broadband products for a minimum period of 12 months. Offer Ends 05/06/2024.
1Gb Broadband
€50 a month for 24 months €80 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 1Gb Broadband : Minimum period of 24 months applies. €50 a month for 24 months, €80 thereafter. For the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. Offer Ends 05/06/2024.
2Gb Broadband
€60 a month for 24 months €90 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 2Gb Broadband : Minimum period of 24 months applies. €60 a month for 24 months, €90 thereafter. For the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. Offer Ends 05/06/2024.
Bundles
12 Months:
500Mb Broadband + Loaded TV €50 a month for 12 months €104 thereafter "T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband and new TV customers only.
500Mb Broadband: Minimum period of 12 months applies.€35 a month for 12 months, €70 thereafter; for the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time.
500Mb Broadband & Loaded TV : Minimum period of 12 months applies. €50 a month for 12 months, €104 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024." A one off Broadband & TV Activation Fee of €50 applies to all New Virgin Media customers taking our Broadband and TV products for a minimum period of 12 months. Offer Ends 05/06/2024.
1Gb Broadband + Loaded TV
€60 a month for 12 months €114 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 1Gb Broadband : Minimum period of 12 months applies. €45 a month for 12 months, €80 thereafter; for the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. 1Gb Broadband & Loaded TV : Minimum period of 12 months applies. €60 a month for 12 months, €114 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
2Gb Broadband + Loaded TV
€70 a month for 12 months €124 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 2Gb Broadband : Minimum period of 12 months applies. €55 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. €70 a month for 12 months, €124 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
24 Months:
500Mb Broadband + Loaded TV €55 a month for 24 months €104 thereafter "T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband and new TV customers only.
500Mb Broadband: Minimum period of 24 months applies.€40 a month for 24 months, €70 thereafter; for the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time.
500Mb Broadband & Loaded TV : Minimum period of 24 months applies. €55 a month for 24 months, €104 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024." A one off Broadband & TV Activation Fee of €50 applies to all New Virgin Media customers taking our Broadband and TV products for a minimum period of 12 months. Offer Ends 05/06/2024.
1Gb Broadband + Loaded TV
€65 a month for 24 months €114 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 1Gb Broadband : Minimum period of 24 months applies. €50 a month for 24 months, €80 thereafter; for the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. 1Gb Broadband & Loaded TV : Minimum period of 24 months applies. €65 a month for 24 months, €114 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
2Gb Broadband + Loaded TV
€75 a month for 24 months €124 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 2Gb Broadband : Minimum period of 24 months applies. €59 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. €75 a month for 12 months, €124 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
Existing Customers:
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to existing Virgin Media Broadband and/or Home phone customers who are moving to a combination of Virgin Media Broadband and TV only.
500Mb Broadband: €70 per month for 12 months; Loaded TV: €15 per month for 6 months, €34 thereafter. Minimum period of 12 months applies. Offer excludes customers with an existing Virgin Media TV product. This offer cannot be used in conjunction with any other Virgin Media Broadband and/or TV offers. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
1Gb Broadband: €80 per month for 12 months; Loaded TV: €15 per month for 6 months, €34 thereafter. Minimum period of 12 months applies. Offer excludes customers with an existing Virgin Media TV product. This offer cannot be used in conjunction with any other Virgin Media Broadband and/or TV offers. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
Premiums:
Subject to availability. Better than half price Sky Sports & Sky Sports Extra offer is available to new and existing Virgin Media TV customers adding a Sky Sports & Sky Sports Extra subscription to their service. Offer includes Sky Sports, TNT Sports (formerly known as BT Sports) and Premium Sport channels only. Get Standard definition: €30 a month for 12 months, €74 a month after that. Get High definition: €35 a month for 12 months, €79 a month after that. You must keep your Sky Sports & Sky Sports Extra subscription for a minimum of 30 days, after this period, you can cancel at any point by notifying us. For all Sky Sports subscription pricing, full terms and conditions see virginmedia.ie. Offer excludes existing Virgin Media TV customers who already have any Sky Premium subscription. Offer ends 05/06/2024.
"“Three-months on us” Sky Sports standard definition or “Three-months on us” Sky Cinema standard definition is available to new and existing Virgin Media TV customers adding a Sky Sports SD or Sky Cinema SD subscription to their service.
“Three-months on us” Sky Sports standard definition €0 a month for 3 months, €40 a month after that, “Three-months on us” Sky Cinema standard definition €0 a month for 3 months, €20 a month after that. You must keep your
Sky Sports SD or Sky Cinema SD subscription for a minimum of 30 days, after this period, you can cancel at any point by notifying us. For all Sky Sports & Sky Cinema subscription pricing, full terms and conditions see virginmedia.ie. Offer excludes existing Virgin Media TV customers who already have any Sky Premium subscription. Offer ends 05/06/2024."
Information correct 13/03/2024
Virgin Media TV & On Demand
Channel line-up is subject to change & regional channel variations may apply.
An installation fee of €60 applies for each additional point ordered unless an active cable outlet point is already in place.
A HD TV is required to enjoy the benefit of our HD service.
To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV.
Virgin Media On Demand
You must have a compatible Virgin Media set top box. If your box is not compatible you can order a new one by contacting us on 1908. A charge may apply for the new box.
If you order a movie using On Demand a charge will apply. We will confirm the cost of the movie before you buy it. The charge will appear on your next bill.
Replay TV available on selected channels
Virgin TV Anywhere is subject to device registration on a maximum of 2 devices in addition to your set top box. Virgin TV Anywhere service includes 80 channels available to watch Out of Home over 3G, 4G and public W-Fi networks. Virgin TV Anywhere requires your device to have iOS7 or above for Apple products & OS.4.0.3 or above for Android, Windows 10 devices & is available to Virgin Media Ireland customers with Virgin Media Ireland TV.
Information correct at 01/2017.
Virgin Media Broadband
Offering speeds of 1Gb expected average speed during peak times of 900Mbps to at least 90% of customers on the 1Gb product on a wired connection.
Other factors that may impact the actual speed experienced include the connection from your device(s) to the cable modem & the websites visited.
Wi-Free: When you sign up for Virgin Media’s Broadband service your modem will automatically offer a second signal for Wi-Free. If you would prefer your modem was not available to other Virgin Media customers visiting your home you can opt out at any time by logging into My Virgin Media Ireland. If you choose to opt out, your modem will not offer a Wi-Free service nor will you be able to connect to other Wi-Free networks. You must be a Virgin Media Broadband customer & in the home of another participating Virgin Media Broadband customer to avail of the Wi-Free service. All Virgin Media Broadband customers can connect to Wi-Free. Wi-Free will give you speeds of 10Mb Download and 2 Mb upload to 3 members of a Virgin Media household can connect to Wi-Free at a time. 5 Virgin Media customers can connect to a single modem at a time. The Wi-Free service is subject to our Acceptable Usage Policy. These terms & conditions are in addition to Virgin Media Ireland’s General Terms & Conditions, a copy of which is available here
Limited Broadband services: These services have a monthly usage allowance of 30GB. If you exceed the usage allowance in any month we will automatically upgrade you to the nearest pack that best meets your needs. Before upgrading we will:
- Send you an email or text message notifying you the first time you exceed the allowance.
- The next time you reach 70% of your allowance we’ll send you an email or text message letting you know that you are close to exceeding your limit again. We won’t communicate with you thereafter about your usage. We suggest you monitor your usage using the tool available in My Virgin Media.
- In order to send you these notifications you must provide us with a valid email address or mobile phone number when buying this service. For further details on how we may use your email address, or mobile phone number please refer to our Consumer Privacy Policy.
- If you exceed your monthly allowance on two occasions we shall automatically upgrade you to the Broadband pack that best meets your needs.Additional information about our broadband
Additional information about our broadband
Our Internet speeds
Maximum speeds on our network: When we advertise a broadband speed we mean what we say, this will be the maximum download speed you can get on our network.
Normal speeds on our network: As we promise in our advertising, the expected average download speed you typically get at peak times will be:
- on our 250Mb product 245Mb for over 90% of customers.
- on our 500Mb product 490Mb for over 90% of customers.
- on our 1Gb product 900Mbps for over 90% of customers.
Upload speeds will be 25Mb for our 250Mb product and 50Mb for our 500Mb product.
Maximum and normal speeds assume all technologies are working at optimum speeds; in practice numerous factors beyond our control can cause speeds to vary. Should you wish to contact us to get further information in relation to our speeds please call us on 1908.
We will always do our very best to investigate and remedy any issues you are having with your broadband. If you are experiencing a continuous or regularly recurring discrepancy where the speeds you are getting are not in accordance with our Estimated Speeds please contact us by calling 1908 or by email to customer.support@virginmedia.ie. We will do our best to resolve your issue in accordance with our Code of Practice. A continuous or regularly recurring discrepancy is one that happens over a period of time for example a one week period or longer and is established by a monitoring mechanism certified by ComReg. In the event we are unable to resolve your issue then you may be able to avail of one of the following remedies:
- the right to change your service to one that works better for you;
- a discount; or
- you may be entitled to terminate your contract with no early termination fee applied.
Other legal remedies you may have include a claim for damages in respect of a breach of contract . Under Consumer Law (for example the Sale of Goods Acts, 1893 and 1980) remedies for breach of contract can include a remedy of the defect that led to the breach, or a right to rescind, or repudiate your contract. Where your claim is for €2,000 or less you can take your complaint to the Small Claims Court. Virgin Media’s liability is at all times limited in accordance with Clause 13 of our terms and conditions.
We may as part of normal network performance carry out traffic management as part of general network maintenance including the management of any network congestion. These activities do not impact on the quality of the internet service we provide to you and do not impact on your privacy or the protection of your personal data.
We may also be legally required to carry out traffic management when directed by any court, tribunal, regulatory body, police authority or other competent authority as part of any proceedings or investigation. This may require us in these limited circumstances to disclose communications transmitted via our services to such authorities which may include personal data.
Virgin Media Home Phone
Home phone add on: 30 day Home Phone add on’s are available to new Virgin Media customers adding: Naked 250, Naked 360 or Naked 500 on a 12 month contract. You must keep your Home Phone add on for a minimum of 30 days, after this period, you can cancel your Home Phone at any point by notifying us. World Talk, Home Phone add on (€3 per month) and World Unlimited Talk, Home Phone add on (€5 per month). For full terms and conditions please see here. Offer ends 28/02/2020
Anytime World (unlimited calls to landlines): provides free local & national fixed landline calls & 400 anytime minutes per month to fixed landline numbers in 22 international destinations & USA & Canadian mobile numbers. Excludes calls to other mobiles, premium rate, SMS & non-geographic numbers. Calls made outside of the call pack minutes are charged at our standard rates.
World Talk (unlimited calls to mobiles): provides free calls to local, national and Irish mobile numbers & 400 anytime minutes per month to fixed landline numbers in 22 international destinations & USA & Canadian mobile numbers. Excludes calls to other mobiles, premium rate, SMS & non-geographic numbers. Calls made outside of the call pack minutes are charged at our standard rates.
Freetime mobile call pack provides free off-peak calls to Irish mobiles and fixed landlines as well as 400 off-peak minutes per month to fixed landline numbers in 22 international destinations including USA and Canadian mobile numbers. Excludes calls to premium rate, SMS and non-geographic numbers. Calls made outside of the call pack minutes are charged at our current call rates.
World Unlimited Talk provides unlimited free calls to local, national and Irish mobile numbers and to mobile and fixed landline numbers in 22 international destinations. Excludes calls to premium rate, SMS & non-geographic numbers. A fair usage policy of 6,000 minutes a month applies. Calls made above this limit are charged at our standard rates. A fair usage policy of 6,000 minutes a month applies to local, national and Irish mobile number calls.
The 22 international destinations included in our call packs are:
Australia, Austria, Belgium, Denmark, France, Germany, Greece, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA & Canada. USA & Canadian mobile numbers are also included.
A fair usage policy of 6,000 minutes a month applies to World Talk, Anytime World, Freetime Mobile and World Unlimited Talk packs.
There is a charge of €30 for each phone handset. Virgin Media Ireland guarantees the handset for the first 6 months & faults thereafter are the responsibility of the customer.
Information correct at 07/2019.
Installation
You have the option to self-install our Virgin Media Smart Home packs or avail of a Virgin Media Technician to install. You acknowledge and agree that Virgin Media will have no liability whatsoever for any third-party supplied products, and that any installation carried out by a Virgin Media Technician of any third-party products is in accordance with the third-party instructions.
Information correct 07/10/2021
Upgrade my Broadband & TV Bundle
What will happen with my next bill when I upgrade my services?
You might notice your next bill is a little different than you expected, but don’t worry! This is normal, so there’s no need to get in touch. It will simply include any charges due for your current services up until your new products billing date. From that date on, you’ll see your new monthly charge reflected on the bill - and any subsequent bills will include only the cost of your new services.
FAQs
What do I get with the Virgin Media WiFi guarantee?
Now if you choose our 1 Gig or 2 Gig broadband packs, we’ll guarantee an ultrafast, seamless broadband experience in all areas of your home at no extra charge. 99.9% proven broadband reliability and our Best in Test 2023 result awarded by Umlaut, means you’ve already chosen Ireland’s Best Broadband. But everyone’s home is different, and some households can have problem areas or WiFi blackspots. If this is the case, you can get a Smart WiFi pod, plus up to 2 additional pods if needed to help wave bye-bye to any blackspots. Simply plug in and enjoy guaranteed minimum speeds for reliable browsing, gaming and show-streaming power.
The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection you can be. So it’s bye bye blackspots, hello fast, reliable WiFi!
How do I choose the best broadband provider?
In Ireland there are several providers offering broadband, but not all will have the speed and reliability you need. Virgin Media offer ultrafast broadband packages. Our fastest ever broadband combined with 99.9% network reliability means we can offer you the best broadband connection. Our unrivalled Broadband & TV packages offer busy households and those working from home the fastest uninterrupted service. Depending on what you need your broadband for, we offer speeds of 500Mb and 1GB, and soon we will be rolling out 2GB fibre to the home to our entire network.
When choosing a provider, you should also consider an unlimited broadband plan, which means your monthly usage is not capped. With Virgin Media, all of our broadband plans are unlimited.
What’s my monthly broadband usage allowance?
All our broadband plans are unlimited, which means we do not set a cap on how much monthly data you can consume. So, if you’re in a busy household with daily usage such as streaming, gaming and working from home, a Virgin Media broadband plan is perfect for you.
I work from home. Will Virgin Media broadband be reliable enough for heavy usage and video calling?
Yes. Our ultrafast broadband packages combined with consistent 99.9% network reliability are ideal for home workers. Depending on your home setup we’d recommend our 500Mb or 1Gb packages for home working.
Is Virgin Media broadband good for gaming?
Yes. For serious gaming we’d recommend our highest speed broadband, giving you all the speed you need with unlimited downloads. The highest upload and download speeds mean you can game and stream simultaneously. And low latency and reduced ping mean less lag to really give you the edge.
What is an Activation fee?
This fee is a normal part of your account setup when you are joining Virgin Media, in order to activate a new connection. It’s a once-off fee, which is not payable until your first bill. So you won’t have to pay this cost upfront with your order today.
How easily can I switch to Virgin Media broadband?
It’s simple to switch. Once you’re out of contract with your current provider, you can order with us. We offer a self-install option and can have you up and running the very next day.
Here’s how to cancel with your current service provider:
Eir - Dial 1901 or chat to them on their Live Chat service
Sky - Dial 0818 719 819 or chat to them on their Live Chat service
Vodafone -Dial 1907 or chat to them on their Live Chat service
When will I receive my order?
If you order before 6pm, from Monday to Thursday, you can expect delivery of your kit the very next day*. (Exceptions may apply at very busy times of the year like Christmas or other key sales promotion periods.).
Any orders received outside these times will be processed on the next working day. You’ll get an SMS on the day of delivery, giving you a one-hour window when the driver will arrive to deliver your order.
The message will also include a Tracking ID number and a link to the DPD website. Just click the link in the text message to track your order. Simple!
On the day of delivery, you’ll get a second email confirming the delivery details and everything else you need. Then you’re good to go.
*Where a technician is required to install your order, next day delivery will not apply.
Can I install the equipment myself or will Virgin Media do it for me?
Most customers are happy to install the equipment themselves, using the instructions supplied. It’s quick and easy, and we provide a handy step by step guide.
But if you’d rather leave it to the experts, you can pay for one of our Red House technicians to come out and set you up, and make sure your WiFi is working perfectly across all the devices in your home. This option is available to book online before you reach the checkout. As soon as your order is received and loaded, you’ll be given an installation date via email. If that date does not suit, you will have the option to change this to a date/time that you prefer via SMS.
Why choose Virgin Media Full Fibre Broadband?
If you’re wondering ‘When is fibre broadband coming to my area?’ we’re delighted to announce that we are currently expanding our network to more areas across Ireland, offering full fibre broadband with speeds of up to 2GB so if it’s not already available to you, it will be soon. But why fibre? There are so many advantages to fibre broadband. It’s much faster and more reliable than standard cable internet. Fibre optic cable can handle more users and more data at consistently higher speeds.
Want to check the speed of your current connection? You can do that here.
The increased reliability of fibre means less outages. At peak times, fibre broadband will be reliable no matter how many users are on the network.
With full fibre, upload and download speeds get equal weighting. This makes working from home easier with quicker file sharing and seamless video calling.
Movie buffs can enjoy the best picture quality ever, streaming high-quality 4K TV and movies. And it’s good news for gamers, as the smooth and constant flow of data means your game will never lag.
What are the benefits of Streaming TV?
We’re upping our TV game with a brand-new service, powered by a fun-sized box that works over WiFi and that’s packed with more great features and capabilities than ever before, meaning your TV and broadband package just got even better!
Streaming TV puts an ocean of entertainment at your fingertips. This IPTV (Internet Protocol Television) service is, quite simply, the future of television. It delivers everything from your favourite shows and channels to the most popular apps and players. And it does it all over your WiFi - making cable a thing of the past.
Award-winning design boasts meets impressive sustainability credentials, thanks to extremely low power consumption, minimal usage of materials and no single-use plastic.
Streaming TV:
· No coax cable needed. The box connects via WiFi or Ethernet, making it ‘plug and play’ simple and super portable.
· Live TV, Recordings, Continue Watching, Replay, On Demand, Radio, Casting and pause live TV.
· All your favourite apps (like Netflix, Prime Video and YouTube) and players (from Virgin Media, RTÉ, Channel 4 and more) all in one place.
· Access to exclusive channels like Virgin Media More and AMC.
· Amazing UI (User Interface)
· Voice control
· Access to the all-important streaming apps in 4K
· Plug and play installation.
What is included with Loaded TV?
Loaded TV is our premium TV product with over 100 channels as standard, including all your favourites in pixel-packed HD. Never miss a thing, with content that’s totally exclusive to Virgin Media from channels like Virgin More and AMC, all your Irish and international favourites and the full range of regular Sky channels. Plus boxsets, apps, players and more, all powered by ultrafast Virgin Media Broadband.
Everything in one place: Our powerful new home screen and menus makes it easy to dive into endless entertainment. From your favourite channels and shows On Demand, to apps like Netflix, Prime, YouTube and YouTube Kids, and players from Virgin Media, RTÉ, Channel 4 and more. |
Voice Control: Your favourite content is easier to find. Whether you want to play Live TV, On Demand or apps, just use Voice Search and up it pops. |
Watchlist: Press play on entertainment you’re sure to love, with personalised recommendations across every platform. Your Watchlist is now your go-to place for new discovery. |
Check out the full range of Loaded TV channels available .
The legal bit
Terms & Conditions
General
These terms and conditions are in addition to Virgin Media’s General Terms and Conditions, a copy of which is available here.
All services are subject availability & our acceptable usage policy.
All Broadband, TV and telephony products are subject to a 12 month contract, unless otherwise stated.
When you purchase services from Virgin Media via our website or by telesales you have the right to cancel your contract within 14 days without giving any reason and without penalty, click here for more information.
30 days written notice is required should you wish to cancel your service. A cancellation fee will apply should you cancel during the contract period. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150.
Freedom Broadband and Anytime Mobile (30 Day Contract)
Freedom Broadband and Anytime Mobile is available to New Virgin Media customers only, and is subject to a 30 day rolling contract period. A €30 equipment activation fee applies. In order to avail of this bundle, customers must sign up to Direct Debit at the point of sale. To cancel your Freedom Broadband and Anytime Mobile subscription contract, you must provide 30 days’ notice in writing to Virgin Media. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150.
(In order to purchase a TV product from Virgin Media, Freedom Broadband and Anytime Mobile customers must sign up to one of our combined TV, Broadband and telephony bundles, which are subject to a 12 month contract.)
Freedom TV is available to new Virgin Media customers only, subject to a 30 day rolling contract. Customers must sign up to Direct Debit at point of sale and choose self-install €30 activation fee applies
Information correct at 05/2017
Red House Experience
The Red House Experience is available to all Virgin Media residential customers. The Red House Experience will be offered at no additional charge if you are a new customer where self install is not available at your address or you are an existing customer who needs a maintenance visit to fix a fault. If you request a Red House Experience there will be a charge of €50.
Special Offers
All of the offers listed below are available to new customers ordering our services online and choosing self-install. After the offer period, normal monthly rate will apply thereafter. A 12 month contract applies when you subscribe to any offer. All Offers end 05/06/2024.
Broadband
500Mb Broadband
€35 a month for 12 months €70 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 500Mb Broadband : Minimum period of 12 months applies. €35 a month for 12 months, €70 thereafter. For the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time. Offer Ends 05/06/2024 A one off Broadband Activation Fee of €30 applies to all New Virgin Media customers taking our Broadband products for a minimum period of 12 months. Offer Ends 05/06/2024.
1Gb Broadband
€45 a month for 12 months €80 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 1Gb Broadband : Minimum period of 12 months applies. €45 a month for 12 months, €80 thereafter. For the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. Offer Ends 05/06/2024. N/A
2Gb Broadband
€55 a month for 12 months €90 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 2Gb Broadband : Minimum period of 12 months applies. €55 a month for 12 months, €90 thereafter. For the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. Offer Ends 05/06/2024.
24 Month contracts
500Mb Broadband
€40 a month for 24 months €70 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 500Mb Broadband : Minimum period of 24 months applies. €40 a month for 24 months, €70 thereafter. For the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time. Offer Ends 05/06/2024 A one off Broadband Activation Fee of €30 applies to all New Virgin Media customers taking our Broadband products for a minimum period of 12 months. Offer Ends 05/06/2024.
1Gb Broadband
€50 a month for 24 months €80 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 1Gb Broadband : Minimum period of 24 months applies. €50 a month for 24 months, €80 thereafter. For the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. Offer Ends 05/06/2024.
2Gb Broadband
€60 a month for 24 months €90 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 2Gb Broadband : Minimum period of 24 months applies. €60 a month for 24 months, €90 thereafter. For the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. Offer Ends 05/06/2024.
Bundles
12 Months:
500Mb Broadband + Loaded TV €50 a month for 12 months €104 thereafter "T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband and new TV customers only.
500Mb Broadband: Minimum period of 12 months applies.€35 a month for 12 months, €70 thereafter; for the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time.
500Mb Broadband & Loaded TV : Minimum period of 12 months applies. €50 a month for 12 months, €104 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024." A one off Broadband & TV Activation Fee of €50 applies to all New Virgin Media customers taking our Broadband and TV products for a minimum period of 12 months. Offer Ends 05/06/2024.
1Gb Broadband + Loaded TV
€60 a month for 12 months €114 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 1Gb Broadband : Minimum period of 12 months applies. €45 a month for 12 months, €80 thereafter; for the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. 1Gb Broadband & Loaded TV : Minimum period of 12 months applies. €60 a month for 12 months, €114 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
2Gb Broadband + Loaded TV
€70 a month for 12 months €124 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 2Gb Broadband : Minimum period of 12 months applies. €55 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. €70 a month for 12 months, €124 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
24 Months:
500Mb Broadband + Loaded TV €55 a month for 24 months €104 thereafter "T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband and new TV customers only.
500Mb Broadband: Minimum period of 24 months applies.€40 a month for 24 months, €70 thereafter; for the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time.
500Mb Broadband & Loaded TV : Minimum period of 24 months applies. €55 a month for 24 months, €104 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024." A one off Broadband & TV Activation Fee of €50 applies to all New Virgin Media customers taking our Broadband and TV products for a minimum period of 12 months. Offer Ends 05/06/2024.
1Gb Broadband + Loaded TV
€65 a month for 24 months €114 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 1Gb Broadband : Minimum period of 24 months applies. €50 a month for 24 months, €80 thereafter; for the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. 1Gb Broadband & Loaded TV : Minimum period of 24 months applies. €65 a month for 24 months, €114 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
2Gb Broadband + Loaded TV
€75 a month for 24 months €124 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 2Gb Broadband : Minimum period of 24 months applies. €59 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. €75 a month for 12 months, €124 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
Existing Customers:
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to existing Virgin Media Broadband and/or Home phone customers who are moving to a combination of Virgin Media Broadband and TV only.
500Mb Broadband: €70 per month for 12 months; Loaded TV: €15 per month for 6 months, €34 thereafter. Minimum period of 12 months applies. Offer excludes customers with an existing Virgin Media TV product. This offer cannot be used in conjunction with any other Virgin Media Broadband and/or TV offers. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
1Gb Broadband: €80 per month for 12 months; Loaded TV: €15 per month for 6 months, €34 thereafter. Minimum period of 12 months applies. Offer excludes customers with an existing Virgin Media TV product. This offer cannot be used in conjunction with any other Virgin Media Broadband and/or TV offers. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
Premiums:
Subject to availability. Better than half price Sky Sports & Sky Sports Extra offer is available to new and existing Virgin Media TV customers adding a Sky Sports & Sky Sports Extra subscription to their service. Offer includes Sky Sports, TNT Sports (formerly known as BT Sports) and Premium Sport channels only. Get Standard definition: €30 a month for 12 months, €74 a month after that. Get High definition: €35 a month for 12 months, €79 a month after that. You must keep your Sky Sports & Sky Sports Extra subscription for a minimum of 30 days, after this period, you can cancel at any point by notifying us. For all Sky Sports subscription pricing, full terms and conditions see virginmedia.ie. Offer excludes existing Virgin Media TV customers who already have any Sky Premium subscription. Offer ends 05/06/2024.
"“Three-months on us” Sky Sports standard definition or “Three-months on us” Sky Cinema standard definition is available to new and existing Virgin Media TV customers adding a Sky Sports SD or Sky Cinema SD subscription to their service.
“Three-months on us” Sky Sports standard definition €0 a month for 3 months, €40 a month after that, “Three-months on us” Sky Cinema standard definition €0 a month for 3 months, €20 a month after that. You must keep your
Sky Sports SD or Sky Cinema SD subscription for a minimum of 30 days, after this period, you can cancel at any point by notifying us. For all Sky Sports & Sky Cinema subscription pricing, full terms and conditions see virginmedia.ie. Offer excludes existing Virgin Media TV customers who already have any Sky Premium subscription. Offer ends 05/06/2024."
Information correct 13/03/2024
Virgin Media TV & On Demand
Channel line-up is subject to change & regional channel variations may apply.
An installation fee of €60 applies for each additional point ordered unless an active cable outlet point is already in place.
A HD TV is required to enjoy the benefit of our HD service.
To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV.
Virgin Media On Demand
You must have a compatible Virgin Media set top box. If your box is not compatible you can order a new one by contacting us on 1908. A charge may apply for the new box.
If you order a movie using On Demand a charge will apply. We will confirm the cost of the movie before you buy it. The charge will appear on your next bill.
Replay TV available on selected channels
Virgin TV Anywhere is subject to device registration on a maximum of 2 devices in addition to your set top box. Virgin TV Anywhere service includes 80 channels available to watch Out of Home over 3G, 4G and public W-Fi networks. Virgin TV Anywhere requires your device to have iOS7 or above for Apple products & OS.4.0.3 or above for Android, Windows 10 devices & is available to Virgin Media Ireland customers with Virgin Media Ireland TV.
Information correct at 01/2017.
Virgin Media Broadband
Offering speeds of 1Gb expected average speed during peak times of 900Mbps to at least 90% of customers on the 1Gb product on a wired connection.
Other factors that may impact the actual speed experienced include the connection from your device(s) to the cable modem & the websites visited.
Wi-Free: When you sign up for Virgin Media’s Broadband service your modem will automatically offer a second signal for Wi-Free. If you would prefer your modem was not available to other Virgin Media customers visiting your home you can opt out at any time by logging into My Virgin Media Ireland. If you choose to opt out, your modem will not offer a Wi-Free service nor will you be able to connect to other Wi-Free networks. You must be a Virgin Media Broadband customer & in the home of another participating Virgin Media Broadband customer to avail of the Wi-Free service. All Virgin Media Broadband customers can connect to Wi-Free. Wi-Free will give you speeds of 10Mb Download and 2 Mb upload to 3 members of a Virgin Media household can connect to Wi-Free at a time. 5 Virgin Media customers can connect to a single modem at a time. The Wi-Free service is subject to our Acceptable Usage Policy. These terms & conditions are in addition to Virgin Media Ireland’s General Terms & Conditions, a copy of which is available here
Limited Broadband services: These services have a monthly usage allowance of 30GB. If you exceed the usage allowance in any month we will automatically upgrade you to the nearest pack that best meets your needs. Before upgrading we will:
- Send you an email or text message notifying you the first time you exceed the allowance.
- The next time you reach 70% of your allowance we’ll send you an email or text message letting you know that you are close to exceeding your limit again. We won’t communicate with you thereafter about your usage. We suggest you monitor your usage using the tool available in My Virgin Media.
- In order to send you these notifications you must provide us with a valid email address or mobile phone number when buying this service. For further details on how we may use your email address, or mobile phone number please refer to our Consumer Privacy Policy.
- If you exceed your monthly allowance on two occasions we shall automatically upgrade you to the Broadband pack that best meets your needs.Additional information about our broadband
Additional information about our broadband
Our Internet speeds
Maximum speeds on our network: When we advertise a broadband speed we mean what we say, this will be the maximum download speed you can get on our network.
Normal speeds on our network: As we promise in our advertising, the expected average download speed you typically get at peak times will be:
- on our 250Mb product 245Mb for over 90% of customers.
- on our 500Mb product 490Mb for over 90% of customers.
- on our 1Gb product 900Mbps for over 90% of customers.
Upload speeds will be 25Mb for our 250Mb product and 50Mb for our 500Mb product.
Maximum and normal speeds assume all technologies are working at optimum speeds; in practice numerous factors beyond our control can cause speeds to vary. Should you wish to contact us to get further information in relation to our speeds please call us on 1908.
We will always do our very best to investigate and remedy any issues you are having with your broadband. If you are experiencing a continuous or regularly recurring discrepancy where the speeds you are getting are not in accordance with our Estimated Speeds please contact us by calling 1908 or by email to customer.support@virginmedia.ie. We will do our best to resolve your issue in accordance with our Code of Practice. A continuous or regularly recurring discrepancy is one that happens over a period of time for example a one week period or longer and is established by a monitoring mechanism certified by ComReg. In the event we are unable to resolve your issue then you may be able to avail of one of the following remedies:
- the right to change your service to one that works better for you;
- a discount; or
- you may be entitled to terminate your contract with no early termination fee applied.
Other legal remedies you may have include a claim for damages in respect of a breach of contract . Under Consumer Law (for example the Sale of Goods Acts, 1893 and 1980) remedies for breach of contract can include a remedy of the defect that led to the breach, or a right to rescind, or repudiate your contract. Where your claim is for €2,000 or less you can take your complaint to the Small Claims Court. Virgin Media’s liability is at all times limited in accordance with Clause 13 of our terms and conditions.
We may as part of normal network performance carry out traffic management as part of general network maintenance including the management of any network congestion. These activities do not impact on the quality of the internet service we provide to you and do not impact on your privacy or the protection of your personal data.
We may also be legally required to carry out traffic management when directed by any court, tribunal, regulatory body, police authority or other competent authority as part of any proceedings or investigation. This may require us in these limited circumstances to disclose communications transmitted via our services to such authorities which may include personal data.
Virgin Media Home Phone
Home phone add on: 30 day Home Phone add on’s are available to new Virgin Media customers adding: Naked 250, Naked 360 or Naked 500 on a 12 month contract. You must keep your Home Phone add on for a minimum of 30 days, after this period, you can cancel your Home Phone at any point by notifying us. World Talk, Home Phone add on (€3 per month) and World Unlimited Talk, Home Phone add on (€5 per month). For full terms and conditions please see here. Offer ends 28/02/2020
Anytime World (unlimited calls to landlines): provides free local & national fixed landline calls & 400 anytime minutes per month to fixed landline numbers in 22 international destinations & USA & Canadian mobile numbers. Excludes calls to other mobiles, premium rate, SMS & non-geographic numbers. Calls made outside of the call pack minutes are charged at our standard rates.
World Talk (unlimited calls to mobiles): provides free calls to local, national and Irish mobile numbers & 400 anytime minutes per month to fixed landline numbers in 22 international destinations & USA & Canadian mobile numbers. Excludes calls to other mobiles, premium rate, SMS & non-geographic numbers. Calls made outside of the call pack minutes are charged at our standard rates.
Freetime mobile call pack provides free off-peak calls to Irish mobiles and fixed landlines as well as 400 off-peak minutes per month to fixed landline numbers in 22 international destinations including USA and Canadian mobile numbers. Excludes calls to premium rate, SMS and non-geographic numbers. Calls made outside of the call pack minutes are charged at our current call rates.
World Unlimited Talk provides unlimited free calls to local, national and Irish mobile numbers and to mobile and fixed landline numbers in 22 international destinations. Excludes calls to premium rate, SMS & non-geographic numbers. A fair usage policy of 6,000 minutes a month applies. Calls made above this limit are charged at our standard rates. A fair usage policy of 6,000 minutes a month applies to local, national and Irish mobile number calls.
The 22 international destinations included in our call packs are:
Australia, Austria, Belgium, Denmark, France, Germany, Greece, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA & Canada. USA & Canadian mobile numbers are also included.
A fair usage policy of 6,000 minutes a month applies to World Talk, Anytime World, Freetime Mobile and World Unlimited Talk packs.
There is a charge of €30 for each phone handset. Virgin Media Ireland guarantees the handset for the first 6 months & faults thereafter are the responsibility of the customer.
Information correct at 07/2019.
Installation
You have the option to self-install our Virgin Media Smart Home packs or avail of a Virgin Media Technician to install. You acknowledge and agree that Virgin Media will have no liability whatsoever for any third-party supplied products, and that any installation carried out by a Virgin Media Technician of any third-party products is in accordance with the third-party instructions.
Information correct 07/10/2021
Upgrade your Broadband and Add TV
What will happen with my next bill when I upgrade my services?
You might notice your next bill is a little different than you expected, but don’t worry! This is normal, so there’s no need to get in touch. It will simply include any charges due for your current services up until your new products billing date. From that date on, you’ll see your new monthly charge reflected on the bill - and any subsequent bills will include only the cost of your new services.
FAQs
What do I get with the Virgin Media WiFi guarantee?
Now if you choose our 1 Gig or 2 Gig broadband packs, we’ll guarantee an ultrafast, seamless broadband experience in all areas of your home at no extra charge. 99.9% proven broadband reliability and our Best in Test 2023 result awarded by Umlaut, means you’ve already chosen Ireland’s Best Broadband. But everyone’s home is different, and some households can have problem areas or WiFi blackspots. If this is the case, you can get a Smart WiFi pod, plus up to 2 additional pods if needed to help wave bye-bye to any blackspots. Simply plug in and enjoy guaranteed minimum speeds for reliable browsing, gaming and show-streaming power.
The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection you can be. So it’s bye bye blackspots, hello fast, reliable WiFi!
How do I choose the best broadband provider?
In Ireland there are several providers offering broadband, but not all will have the speed and reliability you need. Virgin Media offer ultrafast broadband packages. Our fastest ever broadband combined with 99.9% network reliability means we can offer you the best broadband connection. Our unrivalled Broadband & TV packages offer busy households and those working from home the fastest uninterrupted service. Depending on what you need your broadband for, we offer speeds of 500Mb and 1GB, and soon we will be rolling out 2GB fibre to the home to our entire network.
When choosing a provider, you should also consider an unlimited broadband plan, which means your monthly usage is not capped. With Virgin Media, all of our broadband plans are unlimited.
What’s my monthly broadband usage allowance?
All our broadband plans are unlimited, which means we do not set a cap on how much monthly data you can consume. So, if you’re in a busy household with daily usage such as streaming, gaming and working from home, a Virgin Media broadband plan is perfect for you.
I work from home. Will Virgin Media broadband be reliable enough for heavy usage and video calling?
Yes. Our ultrafast broadband packages combined with consistent 99.9% network reliability are ideal for home workers. Depending on your home setup we’d recommend our 500Mb or 1Gb packages for home working.
Is Virgin Media broadband good for gaming?
Yes. For serious gaming we’d recommend our highest speed broadband, giving you all the speed you need with unlimited downloads. The highest upload and download speeds mean you can game and stream simultaneously. And low latency and reduced ping mean less lag to really give you the edge.
What is an Activation fee?
This fee is a normal part of your account setup when you are joining Virgin Media, in order to activate a new connection. It’s a once-off fee, which is not payable until your first bill. So you won’t have to pay this cost upfront with your order today.
How easily can I switch to Virgin Media broadband?
It’s simple to switch. Once you’re out of contract with your current provider, you can order with us. We offer a self-install option and can have you up and running the very next day.
Here’s how to cancel with your current service provider:
Eir - Dial 1901 or chat to them on their Live Chat service
Sky - Dial 0818 719 819 or chat to them on their Live Chat service
Vodafone -Dial 1907 or chat to them on their Live Chat service
When will I receive my order?
If you order before 6pm, from Monday to Thursday, you can expect delivery of your kit the very next day*. (Exceptions may apply at very busy times of the year like Christmas or other key sales promotion periods.).
Any orders received outside these times will be processed on the next working day. You’ll get an SMS on the day of delivery, giving you a one-hour window when the driver will arrive to deliver your order.
The message will also include a Tracking ID number and a link to the DPD website. Just click the link in the text message to track your order. Simple!
On the day of delivery, you’ll get a second email confirming the delivery details and everything else you need. Then you’re good to go.
*Where a technician is required to install your order, next day delivery will not apply.
Can I install the equipment myself or will Virgin Media do it for me?
Most customers are happy to install the equipment themselves, using the instructions supplied. It’s quick and easy, and we provide a handy step by step guide.
But if you’d rather leave it to the experts, you can pay for one of our Red House technicians to come out and set you up, and make sure your WiFi is working perfectly across all the devices in your home. This option is available to book online before you reach the checkout. As soon as your order is received and loaded, you’ll be given an installation date via email. If that date does not suit, you will have the option to change this to a date/time that you prefer via SMS.
Why choose Virgin Media Full Fibre Broadband?
If you’re wondering ‘When is fibre broadband coming to my area?’ we’re delighted to announce that we are currently expanding our network to more areas across Ireland, offering full fibre broadband with speeds of up to 2GB so if it’s not already available to you, it will be soon. But why fibre? There are so many advantages to fibre broadband. It’s much faster and more reliable than standard cable internet. Fibre optic cable can handle more users and more data at consistently higher speeds.
Want to check the speed of your current connection? You can do that here.
The increased reliability of fibre means less outages. At peak times, fibre broadband will be reliable no matter how many users are on the network.
With full fibre, upload and download speeds get equal weighting. This makes working from home easier with quicker file sharing and seamless video calling.
Movie buffs can enjoy the best picture quality ever, streaming high-quality 4K TV and movies. And it’s good news for gamers, as the smooth and constant flow of data means your game will never lag.
What are the benefits of Streaming TV?
We’re upping our TV game with a brand-new service, powered by a fun-sized box that works over WiFi and that’s packed with more great features and capabilities than ever before, meaning your TV and broadband package just got even better!
Streaming TV puts an ocean of entertainment at your fingertips. This IPTV (Internet Protocol Television) service is, quite simply, the future of television. It delivers everything from your favourite shows and channels to the most popular apps and players. And it does it all over your WiFi - making cable a thing of the past.
Award-winning design boasts meets impressive sustainability credentials, thanks to extremely low power consumption, minimal usage of materials and no single-use plastic.
Streaming TV:
· No coax cable needed. The box connects via WiFi or Ethernet, making it ‘plug and play’ simple and super portable.
· Live TV, Recordings, Continue Watching, Replay, On Demand, Radio, Casting and pause live TV.
· All your favourite apps (like Netflix, Prime Video and YouTube) and players (from Virgin Media, RTÉ, Channel 4 and more) all in one place.
· Access to exclusive channels like Virgin Media More and AMC.
· Amazing UI (User Interface)
· Voice control
· Access to the all-important streaming apps in 4K
· Plug and play installation.
What is included with Loaded TV?
Loaded TV is our premium TV product with over 100 channels as standard, including all your favourites in pixel-packed HD. Never miss a thing, with content that’s totally exclusive to Virgin Media from channels like Virgin More and AMC, all your Irish and international favourites and the full range of regular Sky channels. Plus boxsets, apps, players and more, all powered by ultrafast Virgin Media Broadband.
Everything in one place: Our powerful new home screen and menus makes it easy to dive into endless entertainment. From your favourite channels and shows On Demand, to apps like Netflix, Prime, YouTube and YouTube Kids, and players from Virgin Media, RTÉ, Channel 4 and more. |
Voice Control: Your favourite content is easier to find. Whether you want to play Live TV, On Demand or apps, just use Voice Search and up it pops. |
Watchlist: Press play on entertainment you’re sure to love, with personalised recommendations across every platform. Your Watchlist is now your go-to place for new discovery. |
Check out the full range of Loaded TV channels available .
The legal bit
Terms & Conditions
General
These terms and conditions are in addition to Virgin Media’s General Terms and Conditions, a copy of which is available here.
All services are subject availability & our acceptable usage policy.
All Broadband, TV and telephony products are subject to a 12 month contract, unless otherwise stated.
When you purchase services from Virgin Media via our website or by telesales you have the right to cancel your contract within 14 days without giving any reason and without penalty, click here for more information.
30 days written notice is required should you wish to cancel your service. A cancellation fee will apply should you cancel during the contract period. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150.
Freedom Broadband and Anytime Mobile (30 Day Contract)
Freedom Broadband and Anytime Mobile is available to New Virgin Media customers only, and is subject to a 30 day rolling contract period. A €30 equipment activation fee applies. In order to avail of this bundle, customers must sign up to Direct Debit at the point of sale. To cancel your Freedom Broadband and Anytime Mobile subscription contract, you must provide 30 days’ notice in writing to Virgin Media. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150.
(In order to purchase a TV product from Virgin Media, Freedom Broadband and Anytime Mobile customers must sign up to one of our combined TV, Broadband and telephony bundles, which are subject to a 12 month contract.)
Freedom TV is available to new Virgin Media customers only, subject to a 30 day rolling contract. Customers must sign up to Direct Debit at point of sale and choose self-install €30 activation fee applies
Information correct at 05/2017
Red House Experience
The Red House Experience is available to all Virgin Media residential customers. The Red House Experience will be offered at no additional charge if you are a new customer where self install is not available at your address or you are an existing customer who needs a maintenance visit to fix a fault. If you request a Red House Experience there will be a charge of €50.
Special Offers
All of the offers listed below are available to new customers ordering our services online and choosing self-install. After the offer period, normal monthly rate will apply thereafter. A 12 month contract applies when you subscribe to any offer. All Offers end 05/06/2024.
Broadband
500Mb Broadband
€35 a month for 12 months €70 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 500Mb Broadband : Minimum period of 12 months applies. €35 a month for 12 months, €70 thereafter. For the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time. Offer Ends 05/06/2024 A one off Broadband Activation Fee of €30 applies to all New Virgin Media customers taking our Broadband products for a minimum period of 12 months. Offer Ends 05/06/2024.
1Gb Broadband
€45 a month for 12 months €80 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 1Gb Broadband : Minimum period of 12 months applies. €45 a month for 12 months, €80 thereafter. For the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. Offer Ends 05/06/2024. N/A
2Gb Broadband
€55 a month for 12 months €90 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 2Gb Broadband : Minimum period of 12 months applies. €55 a month for 12 months, €90 thereafter. For the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. Offer Ends 05/06/2024.
24 Month contracts
500Mb Broadband
€40 a month for 24 months €70 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 500Mb Broadband : Minimum period of 24 months applies. €40 a month for 24 months, €70 thereafter. For the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time. Offer Ends 05/06/2024 A one off Broadband Activation Fee of €30 applies to all New Virgin Media customers taking our Broadband products for a minimum period of 12 months. Offer Ends 05/06/2024.
1Gb Broadband
€50 a month for 24 months €80 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 1Gb Broadband : Minimum period of 24 months applies. €50 a month for 24 months, €80 thereafter. For the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. Offer Ends 05/06/2024.
2Gb Broadband
€60 a month for 24 months €90 thereafter
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 2Gb Broadband : Minimum period of 24 months applies. €60 a month for 24 months, €90 thereafter. For the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. Offer Ends 05/06/2024.
Bundles
12 Months:
500Mb Broadband + Loaded TV €50 a month for 12 months €104 thereafter "T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband and new TV customers only.
500Mb Broadband: Minimum period of 12 months applies.€35 a month for 12 months, €70 thereafter; for the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time.
500Mb Broadband & Loaded TV : Minimum period of 12 months applies. €50 a month for 12 months, €104 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024." A one off Broadband & TV Activation Fee of €50 applies to all New Virgin Media customers taking our Broadband and TV products for a minimum period of 12 months. Offer Ends 05/06/2024.
1Gb Broadband + Loaded TV
€60 a month for 12 months €114 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 1Gb Broadband : Minimum period of 12 months applies. €45 a month for 12 months, €80 thereafter; for the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. 1Gb Broadband & Loaded TV : Minimum period of 12 months applies. €60 a month for 12 months, €114 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
2Gb Broadband + Loaded TV
€70 a month for 12 months €124 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 2Gb Broadband : Minimum period of 12 months applies. €55 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. €70 a month for 12 months, €124 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
24 Months:
500Mb Broadband + Loaded TV €55 a month for 24 months €104 thereafter "T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband and new TV customers only.
500Mb Broadband: Minimum period of 24 months applies.€40 a month for 24 months, €70 thereafter; for the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time.
500Mb Broadband & Loaded TV : Minimum period of 24 months applies. €55 a month for 24 months, €104 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024." A one off Broadband & TV Activation Fee of €50 applies to all New Virgin Media customers taking our Broadband and TV products for a minimum period of 12 months. Offer Ends 05/06/2024.
1Gb Broadband + Loaded TV
€65 a month for 24 months €114 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 1Gb Broadband : Minimum period of 24 months applies. €50 a month for 24 months, €80 thereafter; for the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. 1Gb Broadband & Loaded TV : Minimum period of 24 months applies. €65 a month for 24 months, €114 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
2Gb Broadband + Loaded TV
€75 a month for 24 months €124 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 2Gb Broadband : Minimum period of 24 months applies. €59 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. €75 a month for 12 months, €124 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
Existing Customers:
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to existing Virgin Media Broadband and/or Home phone customers who are moving to a combination of Virgin Media Broadband and TV only.
500Mb Broadband: €70 per month for 12 months; Loaded TV: €15 per month for 6 months, €34 thereafter. Minimum period of 12 months applies. Offer excludes customers with an existing Virgin Media TV product. This offer cannot be used in conjunction with any other Virgin Media Broadband and/or TV offers. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
1Gb Broadband: €80 per month for 12 months; Loaded TV: €15 per month for 6 months, €34 thereafter. Minimum period of 12 months applies. Offer excludes customers with an existing Virgin Media TV product. This offer cannot be used in conjunction with any other Virgin Media Broadband and/or TV offers. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 05/06/2024.
Premiums:
Subject to availability. Better than half price Sky Sports & Sky Sports Extra offer is available to new and existing Virgin Media TV customers adding a Sky Sports & Sky Sports Extra subscription to their service. Offer includes Sky Sports, TNT Sports (formerly known as BT Sports) and Premium Sport channels only. Get Standard definition: €30 a month for 12 months, €74 a month after that. Get High definition: €35 a month for 12 months, €79 a month after that. You must keep your Sky Sports & Sky Sports Extra subscription for a minimum of 30 days, after this period, you can cancel at any point by notifying us. For all Sky Sports subscription pricing, full terms and conditions see virginmedia.ie. Offer excludes existing Virgin Media TV customers who already have any Sky Premium subscription. Offer ends 05/06/2024.
"“Three-months on us” Sky Sports standard definition or “Three-months on us” Sky Cinema standard definition is available to new and existing Virgin Media TV customers adding a Sky Sports SD or Sky Cinema SD subscription to their service.
“Three-months on us” Sky Sports standard definition €0 a month for 3 months, €40 a month after that, “Three-months on us” Sky Cinema standard definition €0 a month for 3 months, €20 a month after that. You must keep your
Sky Sports SD or Sky Cinema SD subscription for a minimum of 30 days, after this period, you can cancel at any point by notifying us. For all Sky Sports & Sky Cinema subscription pricing, full terms and conditions see virginmedia.ie. Offer excludes existing Virgin Media TV customers who already have any Sky Premium subscription. Offer ends 05/06/2024."
Information correct 13/03/2024
Virgin Media TV & On Demand
Channel line-up is subject to change & regional channel variations may apply.
An installation fee of €60 applies for each additional point ordered unless an active cable outlet point is already in place.
A HD TV is required to enjoy the benefit of our HD service.
To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV.
Virgin Media On Demand
You must have a compatible Virgin Media set top box. If your box is not compatible you can order a new one by contacting us on 1908. A charge may apply for the new box.
If you order a movie using On Demand a charge will apply. We will confirm the cost of the movie before you buy it. The charge will appear on your next bill.
Replay TV available on selected channels
Virgin TV Anywhere is subject to device registration on a maximum of 2 devices in addition to your set top box. Virgin TV Anywhere service includes 80 channels available to watch Out of Home over 3G, 4G and public W-Fi networks. Virgin TV Anywhere requires your device to have iOS7 or above for Apple products & OS.4.0.3 or above for Android, Windows 10 devices & is available to Virgin Media Ireland customers with Virgin Media Ireland TV.
Information correct at 01/2017.
Virgin Media Broadband
Offering speeds of 1Gb expected average speed during peak times of 900Mbps to at least 90% of customers on the 1Gb product on a wired connection.
Other factors that may impact the actual speed experienced include the connection from your device(s) to the cable modem & the websites visited.
Wi-Free: When you sign up for Virgin Media’s Broadband service your modem will automatically offer a second signal for Wi-Free. If you would prefer your modem was not available to other Virgin Media customers visiting your home you can opt out at any time by logging into My Virgin Media Ireland. If you choose to opt out, your modem will not offer a Wi-Free service nor will you be able to connect to other Wi-Free networks. You must be a Virgin Media Broadband customer & in the home of another participating Virgin Media Broadband customer to avail of the Wi-Free service. All Virgin Media Broadband customers can connect to Wi-Free. Wi-Free will give you speeds of 10Mb Download and 2 Mb upload to 3 members of a Virgin Media household can connect to Wi-Free at a time. 5 Virgin Media customers can connect to a single modem at a time. The Wi-Free service is subject to our Acceptable Usage Policy. These terms & conditions are in addition to Virgin Media Ireland’s General Terms & Conditions, a copy of which is available here
Limited Broadband services: These services have a monthly usage allowance of 30GB. If you exceed the usage allowance in any month we will automatically upgrade you to the nearest pack that best meets your needs. Before upgrading we will:
- Send you an email or text message notifying you the first time you exceed the allowance.
- The next time you reach 70% of your allowance we’ll send you an email or text message letting you know that you are close to exceeding your limit again. We won’t communicate with you thereafter about your usage. We suggest you monitor your usage using the tool available in My Virgin Media.
- In order to send you these notifications you must provide us with a valid email address or mobile phone number when buying this service. For further details on how we may use your email address, or mobile phone number please refer to our Consumer Privacy Policy.
- If you exceed your monthly allowance on two occasions we shall automatically upgrade you to the Broadband pack that best meets your needs.Additional information about our broadband
Additional information about our broadband
Our Internet speeds
Maximum speeds on our network: When we advertise a broadband speed we mean what we say, this will be the maximum download speed you can get on our network.
Normal speeds on our network: As we promise in our advertising, the expected average download speed you typically get at peak times will be:
- on our 250Mb product 245Mb for over 90% of customers.
- on our 500Mb product 490Mb for over 90% of customers.
- on our 1Gb product 900Mbps for over 90% of customers.
Upload speeds will be 25Mb for our 250Mb product and 50Mb for our 500Mb product.
Maximum and normal speeds assume all technologies are working at optimum speeds; in practice numerous factors beyond our control can cause speeds to vary. Should you wish to contact us to get further information in relation to our speeds please call us on 1908.
We will always do our very best to investigate and remedy any issues you are having with your broadband. If you are experiencing a continuous or regularly recurring discrepancy where the speeds you are getting are not in accordance with our Estimated Speeds please contact us by calling 1908 or by email to customer.support@virginmedia.ie. We will do our best to resolve your issue in accordance with our Code of Practice. A continuous or regularly recurring discrepancy is one that happens over a period of time for example a one week period or longer and is established by a monitoring mechanism certified by ComReg. In the event we are unable to resolve your issue then you may be able to avail of one of the following remedies:
- the right to change your service to one that works better for you;
- a discount; or
- you may be entitled to terminate your contract with no early termination fee applied.
Other legal remedies you may have include a claim for damages in respect of a breach of contract . Under Consumer Law (for example the Sale of Goods Acts, 1893 and 1980) remedies for breach of contract can include a remedy of the defect that led to the breach, or a right to rescind, or repudiate your contract. Where your claim is for €2,000 or less you can take your complaint to the Small Claims Court. Virgin Media’s liability is at all times limited in accordance with Clause 13 of our terms and conditions.
We may as part of normal network performance carry out traffic management as part of general network maintenance including the management of any network congestion. These activities do not impact on the quality of the internet service we provide to you and do not impact on your privacy or the protection of your personal data.
We may also be legally required to carry out traffic management when directed by any court, tribunal, regulatory body, police authority or other competent authority as part of any proceedings or investigation. This may require us in these limited circumstances to disclose communications transmitted via our services to such authorities which may include personal data.
Virgin Media Home Phone
Home phone add on: 30 day Home Phone add on’s are available to new Virgin Media customers adding: Naked 250, Naked 360 or Naked 500 on a 12 month contract. You must keep your Home Phone add on for a minimum of 30 days, after this period, you can cancel your Home Phone at any point by notifying us. World Talk, Home Phone add on (€3 per month) and World Unlimited Talk, Home Phone add on (€5 per month). For full terms and conditions please see here. Offer ends 28/02/2020
Anytime World (unlimited calls to landlines): provides free local & national fixed landline calls & 400 anytime minutes per month to fixed landline numbers in 22 international destinations & USA & Canadian mobile numbers. Excludes calls to other mobiles, premium rate, SMS & non-geographic numbers. Calls made outside of the call pack minutes are charged at our standard rates.
World Talk (unlimited calls to mobiles): provides free calls to local, national and Irish mobile numbers & 400 anytime minutes per month to fixed landline numbers in 22 international destinations & USA & Canadian mobile numbers. Excludes calls to other mobiles, premium rate, SMS & non-geographic numbers. Calls made outside of the call pack minutes are charged at our standard rates.
Freetime mobile call pack provides free off-peak calls to Irish mobiles and fixed landlines as well as 400 off-peak minutes per month to fixed landline numbers in 22 international destinations including USA and Canadian mobile numbers. Excludes calls to premium rate, SMS and non-geographic numbers. Calls made outside of the call pack minutes are charged at our current call rates.
World Unlimited Talk provides unlimited free calls to local, national and Irish mobile numbers and to mobile and fixed landline numbers in 22 international destinations. Excludes calls to premium rate, SMS & non-geographic numbers. A fair usage policy of 6,000 minutes a month applies. Calls made above this limit are charged at our standard rates. A fair usage policy of 6,000 minutes a month applies to local, national and Irish mobile number calls.
The 22 international destinations included in our call packs are:
Australia, Austria, Belgium, Denmark, France, Germany, Greece, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA & Canada. USA & Canadian mobile numbers are also included.
A fair usage policy of 6,000 minutes a month applies to World Talk, Anytime World, Freetime Mobile and World Unlimited Talk packs.
There is a charge of €30 for each phone handset. Virgin Media Ireland guarantees the handset for the first 6 months & faults thereafter are the responsibility of the customer.
Information correct at 07/2019.
Installation
You have the option to self-install our Virgin Media Smart Home packs or avail of a Virgin Media Technician to install. You acknowledge and agree that Virgin Media will have no liability whatsoever for any third-party supplied products, and that any installation carried out by a Virgin Media Technician of any third-party products is in accordance with the third-party instructions.
Information correct 07/10/2021
