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Hello {{name}}

Welcome to My Virgin Media

Covid-19 Update

We’re committed to keeping you connected at this time and we’re doing all we can to provide a high level of customer care. Our online and retail stores remain open and order deliveries continue as before while adhering strictly to government guidelines.

 
 
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Based on your status, you are restircted to certain access on MyVM portal.

Based on your status, you are restircted to certain access on MyVM portal.

Based on your status, you are restircted to certain access on MyVM portal.

You have requested a SIM swap for {{msisdn.value}}

Your SIM card request is under way. Your old SIM card will stop working once you confirm the SIM swap below.

Are you sure you want to finalize the SIM swap? Remember, your old SIM card will stop working. Please enter the last 4 digits of the SIM (ICCID) number which can be found under the bar code on the wallet sized card which you received with your SIM

ICCID (SIM number):
  • Please enter correct number Please enter last 4 digits only
  • Enter correct SIM number

    Hurray! Its done.

    You have requested a SIM swap for {{msisdn.value}}

    Your SIM card request is under way. Your old SIM card will stop working once you confirm the SIM swap below.

    Are you sure you want to finalize the SIM swap? Remember, your old SIM card will stop working. Please enter the last 4 digits of the SIM (ICCID) number which can be found under the bar code on the wallet sized card which you received with your SIM

    ICCID (SIM number):
  • Please enter correct number Please enter last 4 digits only
  • Enter correct SIM number

    Hurray! Its done.

    My Fixed Account Overview

    {{fixedCustomerName}} | Account no. {{fixedCustomerId}}

    Manage your appointments

    Need to reschedule or cancel your scheduled technician visit? No problem, you can do so here at the click of a button.

    {{appointment.appointmentType}}
    {{appointment.date}}
    {{appointment.time.slot}} {{appointment.time.desc}}
    Change or cancel
    Change

    No slots currently available for this appointment.

    Selected slot is not available now. Please select another slot and try again.

    Change your appointment

    Select an available date and time slot and click update appointment. A confirmation of your update will be shown and your new date will be updated in your appointments.

    Cancel your appointment

    Select the cancel appointment check box and click 'update appointment'

    Select a new available time slot:

    Cancel appointment:

  • Are you sure you want
    to change your appointment to:

    Wednesday 9th April
    between 9am and 12am

    Are you sure you want
    to cancel your appointment!

    Thanks, your appointment has been updated!

    Thanks, your appointment has been cancelled!

    Sorry you cannot make changes to your appointment online now. Please call us to make any changes.

    Manage your appointments

    Need to reschedule or cancel your scheduled technician visit? No problem, you can do so here at the click of a button.

    {{appointment.appointmentType}}
    {{appointment.date}}
    {{appointment.time.slot}} {{appointment.time.desc}}
    Change or cancel
    Change
    Change or cancel
    Change

    No slots currently available for this appointment.

    Selected slot is not available now. Please select another slot and try again.

    Change your appointment

    Select an available date and time slot and click update appointment. A confirmation of your update will be shown and your new date will be updated in your appointments.

    Cancel your appointment

    Select the cancel appointment check box and click 'update appointment'

    Select a new available time slot:

    {{appointment.currentMonth}}
    {{date.date}}
    {{date.dayOfWeek}}

    Cancel appointment:

  • Are you sure you want
    to change your appointment to:

    {{appointment.overlayDate}}
    {{appointment.overlaySlot}}

    Are you sure you want
    to cancel your appointment!

    Sorry you cannot make changes to your appointment online now. Please call us to make any changes.

    Thanks, your appointment has been updated!

    Thanks, your appointment has been cancelled!

    Current Balance

    This is the amount currently outstanding on your account.

    € {{currentBalance | number:2}}
    Latest Bill
    {{billsHistory[0].billDate | date : 'dd MMMM yyyy'}}
    € {{billsHistory[0].newCharges | number:2}}
    {{billsHistory[0].state}}
    No bills generated yet
    Current Unbilled Costs

    Fixed current unbilled usage

    € {{unbilledUsage.finalAmount}}
    € 0.00
    My Virgin Media Services
    Television
    {{data.subscriptionName}}
    Broadband
    {{data.subscriptionName}}
    Home Phone
    {{data.subscriptionName}}
    Generic
    Description
    € {{currentNbo.priceDelta}}
    € {{currentNbo.price}}
    extra per month
    per month
    Don't show me this again

    You will not see this offer for this session.

    You will not see this offer next time you log in. You will not see this offer next time you log in. You can view all offers in the My offers section. (Undo)

    Click here to edit the upgrade now overlay

    {{currentNbo.overlayDescription}}
    €{{currentNbo.price}} a month
    {{currentNba.description}}

    You will not see this tip next time you log in. (Undo)

     
     

    My Mobile Account Overview

    {{mobileCustomerName}} | Account no. {{mobileCustomerId}}

    Current Balance

    This is the amount currently outstanding on your account.

    € {{currentBalance | number:2}}
    Latest Bill
    {{billsHistory[0].billDate | date : 'dd MMMM yyyy'}}
    € {{billsHistory[0].newCharges | number:2}}
    {{billsHistory[0].state}}
    No bills generated yet
    My Virgin Mobile Devices
    Mobile
    Devices
    Generic
    Description

    Click to open overlay

    Our BIG Mobile Deal is back!!

    Add a mobile SIM to your account and get unlimited 4G data, calls & texts on a 30 day contract.

    Just €5 a month for 6 months and €25 after that. You save €120.

    Time for an upgrade?

     
     

    Time for an upgrade?

    Whether you want to increase your broadband speed, get more TV channels or to add something extra, here’s the place to do it!

     
     

    Moving home?

    Easy with Virgin Media

    Congratulations on your new home, learn all there is to know about moving your Virgin Media services.

     
     
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