We’re committed to keeping you connected at this time and we’re doing all we can to provide a high level of customer care. Our online and retail stores remain open and order deliveries continue as before while adhering strictly to government guidelines.
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Switching to Virgin Mobile
Quick-start guides to keeping your number, unlocking your phone and more.
SIMs and plans
Fix any SIM issues, learn about freestyle contracts and how to change and end your plan.
Mobile network and data
Discover all about 4G - the Virgin Mobile network, and using your data when you are abroad.
Premium Rate Services
Discover all about premium rate services and how to stop getting text messages from them.
Check services in your area
Learn about any faults or maintenance that might be affecting your broadband, TV, phone or mobile
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