Frequently Asked Questions
Find out the answers to any questions you may have about our mobile service
How and where can I find the terms and conditions of my contract?
Where are the charges for the phone and service listed, including the reasons and amounts?
When you join Virgin Mobile for a SIM and phone you are entering into two separate contracts, one for your plan and one for your phone.
Phone
When you purchase a phone from Virgin Media, you will be told what the cost of the phone is, the upfront payment you will have to make towards the cost of your phone and the monthly installments you will then have to make to purchase the phone in full. This information will be clearly set out in the email documentation we send to you confirming your purchase and contract terms for your phone. Again this email documentation will confirm the upfront cost you paid at the time of purchase, the monthly instalments payable thereafter and the term of your contract with Virgin Media for the device. This information is also included in each bill that you receiv.e from Virgin Media.
SIM Only
Monthly charges for use of the service will be set out in your contractual information.
Details of out of bundle pricing on plans can be found here
If you purchase a phone you must have an active plan
Do I own the phone that I entered into the contract for?
Ownership of the phone passes to the customer at time of purchase. However customers are obliged to pay the monthly instalments for the term agreed.
If not, when will I own it?
Ownership of the phone passes to the customer at time of purchase. However customers are obliged to pay the monthly instalments for the term agreed.
If I exit the contract early (before the end of the minimum term), do I own my phone?
Yes as above.
If I exit the contract early, will I owe Virgin Media anything further to own the phone?
Yes.
a. If 18 months early – you will owe 18 phone instalments
b. If 12 months early – you will owe 12 phone instalments
c. If 6 months early – you will owe 6 phone instalments
If I exit the contract early, is an early termination fee owed for the phone and the service?
No.
However, the amount due is the outstanding amount owing on the phone and any unpaid used service charges. There is a 30 day notice period on the plan.
If so how is this calculated for each?
SIM Only: 30 days from date of cancellation.
Phone: remaining instalments owing. This is presented on the bill.
Are there restrictions on my use of my phone on other networks?
No, unlike other operators with Virgin Mobile your phone is not locked to any network in
Ireland.
How can I unlock my phone so that I can use it on another network?
Unlike other operators with Virgin Mobile your phone is not locked to any network in
Ireland.
Is there a charge for unlocking my phone, and if so why?
No, unlike other operators with Virgin Mobile your phone is not locked to any network in
Ireland.
Where can I find information on the process and charges for unlocking my phone?
Unlike other operators with Virgin Mobile your phone is not locked to any network in
Ireland.
Who do I contact to unlock my phone?
Unlike other operators with Virgin Mobile your phone is not locked to any network in
Ireland.
How long will it take to unlock my phone successfully?
Unlike other operators with Virgin Mobile your phone is not locked to any network in
Ireland.
