Troubleshoot a problem with your internet

Got a problem getting online? Let's help you fix it.

Slow connection

Connection seems slower than expected.

 
 

Intermittent connection

Online one minute and dropped the next?

 
 

Can’t connect

Can’t get online at all.

 
 

Find your login details

Find your WiFi network name and password by clicking here or try out our Connect app below

 
 

Change WiFi password

Reset your password, or choose a new one by clicking here or try out our Connect app below

 
 

Change WiFi network name

Rename for your WiFi network by clicking here or try out our Connect app below

 
 

More options

Life's better when you're connected.

My Virginmedia app gives you quick and easy access to all your WiFi  settings. You can change your password or network name and manage device connectivity. My Virginmedia app allows you to pause WiFi on certain devices, meaning it’s never been easier to manage who’s online and when. You can also see all the devices that are connected to your network, to make sure you’ve got everything under control. Sorted!

 
 

Maximise your connection

Learn how to get the most out of your connection with some handy tips and tricks.