Say hello to mobile support!

Your go-to place for switching to Virgin Mobile, support for your shiny new device or all you need to know about data and billing.

Switching to Virgin Mobile

How to transfer my number



You’ll find all you need to know about roaming here.


View my bills

Access to recent and historical bills


Device Support

Check out our interactive device guides and view mobile FAQs.


SIMs and plans and Data usage

Answers to all your Mobile SIM & Monthly Plan queries


PUK Codes and Blocking SIMs

Learn about premium rate numbers and blocking them.


More options

Premium rate numbers

Discover all you need to know about Premium rate numbers and how to stop getting messages from them.


Unlocking your mobile phone

Bought your mobile phone from us? Then your phone is already unlocked and you can start making calls. If not, this step by step guide will help you get your phone unlocked and ready to go!