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UK Calling Add-On
500 international minutes a month to The UK
USA, Canada & Europe Calling Add-On
350 international minutes a month to The USA, Canada and 44 EU and other European destinations
More Information
Now it’s even easier to stay in touch with friends and family in the UK, across Europe or further afield with our International calling add-ons. We have two international
Calling Add-Ons for calling mobiles and landlines :
Calls to the UK and Northern IrelandCalls to the USA, Canada and 44 EU and other European Destinations
Here are some important things you need to know:
You can make international calls on your Virgin Mobile from Ireland to landlines and mobiles in the destinations included in the add-on
The add-ons are recurring, and will be charged monthly to your bill.Any unused minutes will not carry over to the next month.
If you buy the add-on when signing up to Virgin Mobile, the add-on will be active from when your subscription is active.
If you’re an existing customer and subscribe to one of these international calling add-ons, it will become active on your next billing cycle date
We’ll notify you to make sure you don’t go over your allowance. So when 80% of your add-on allowance is used, you’ll receive a warning by text message, and again once 100% of your add-on allowance is reached.
Mobile legal stuff
Mobile Unlimited
Offer: Mobile Unlimited for €20 a month for 12 months. €25 a month after offer. Offer closes 31/12/2024.
Mobile Unlimited SIM Only Plans: Contract can be cancelled at any time by providing 30 days' notice. Up to six mobile subscriptions per account. Maximum of one promotion per Mobile Number. Our plans include landline, mobile and non-geographic calls, texts and data within the Republic of Ireland. EU Roaming is also included. All of the inclusive minutes, texts and data in our plans can be used both within ROI and EU. All out of bundle national, international, premium, non-geographic and non-EU Roaming calls and texts will be charged at our standard rates. Click here for full terms and conditions.
Fair Usage Policy on Unlimited plans: Our Unlimited plans have a monthly allowance of 10,000 minutes and 10,000 SMS within ROI and EU. Unlimited Data in the ROI applies subject to the terms set out in our Acceptable Usage Policy which can be found here. 27GB data can be used per month when roaming in the EU after which surcharges will apply. Details of rates can be found here.
Customer Unlimited SIM
Offer: Customer Unlimited SIM for €20 a month while Virgin Media Broadband and/or TV is active. Offer closes 31/12/2024.
Customer Unlimited SIM Plans: Available to eligible new or existing Virgin Media Broadband and/or TV customers. Your Customer Unlimited SIM contract is separate to your Virgin Media Broadband and/or TV contract and you are billed separately for your customer unlimited SIM plan. Your Customer Unlimited SIM contract can be cancelled at any time by providing 30 days’ notice. Up to six mobile subscriptions per one active cable account. Maximum of one promotion per mobile number. Promotion cannot be used in conjunction with any other mobile offers. Our plans include landline, mobile and non-geographic calls, texts and data within the Republic of Ireland. EU Roaming is also included. All of the inclusive minutes, texts and data can be used both within ROI and EU. All out of bundle national, international, premium, non-geographic and non-EU Roaming calls and texts will be charged at our standard rates. Click here for full SIM Only terms and conditions. If you cancel your Virgin Media Broadband and/or TV, all active SIM plans will be charged at €25 per month – Customer Unlimited SIM terms and conditions can be found here.
Fair Usage Policy on Unlimited plans: Our Unlimited plans have a monthly allowance of 10,000 minutes and 10,000 SMS within ROI and EU. Unlimited Data in the ROI applies subject to the terms set out in our Acceptable Usage Policy which can be found here. 27GB data can be found here.
Promoter: Samsung Electronics (UK) Limited. Republic of Ireland residents (18+) only or registered companies in the same. Purchase a selected Samsung Galaxy A Series Smartphone (A55, A35, A25, A15 5G, A15, A05s) (Promotion Product) from a participating retailer between 20/03/2024 – 16/04/2024 and claim up to €55 cashback by redemption. Participants must visit https://samsungoffers.claims/galaxy-a to upload proof of purchase and provide all other required information (Claim). All Participants must claim within 30 days of purchase. Claim period closes on 16/05/2024. Maximum 1 Claim per Promotion Product purchased (maximum 4 Claims per household) and a maximum of 10 Claims per company participant. See https://samsungoffers.claims/galaxy-a for full Promotion terms.
Promoter: Samsung Electronics (UK) Limited. Republic of Ireland residents (18+) only or registered companies in the same. Purchase the Samsung Galaxy S24 or S24 Ultra (Promotion Product) from a participating retailer between 02/02/2024 – 27/02/2024 and claim Galaxy Buds2 Pro in Graphite and a SmartTag2 in Black by redemption. No cash alternative. Participants must visit https://samsung-offers.claims/galaxylaunchoffer to upload proof of purchase and provide all other required information (Claim). All Participants must claim within 30 days of purchase. Claim period closes on 27/03/2024. Maximum 1 Claim per Promotion Product purchased (maximum 4 Claims per household) and a maximum of 10 Claims per company participant. See https://samsung-offers.claims/galaxylaunchoffer for full Promotion terms.
Customer Unlimited Multi-SIM
Offer: Customer Unlimited Multi-SIM €15 per month while Virgin Media Broadband and/or TV, and more than one Customer Unlimited Multi-Sim plan (applies to a maximum of 6 mobile subscriptions) Offer closes 31/12/2024.
Customer unlimited multi-SIM Plans: Available to new or existing Virgin Media Broadband and/or TV with more than one Customer Unlimited Sim active. Customer Unlimited Multi-SIM contract is separate to your Virgin Media Broadband and/or TV contract and you are billed separately for your Customer Unlimited Multi-SIM plan. Your Customer Unlimited Multi-SIM contract can be cancelled at any time by providing 30 days’ notice. Up to six mobile subscriptions per one active cable account. Maximum of one promotion per one mobile number. Promotion cannot be used in conjunction with any other mobile offer. Our plans include landline, mobile and non-geographic calls, texts and data within the Republic of Ireland. EU Roaming is also included. All of the inclusive minutes, texts and data can be used both within ROI and EU. All out of bundle national, international, premium, non-geographic and non-EU Roaming calls and texts will be charged at our standard rates. Click here for full SIM Only terms and conditions. Offer available to new or existing Virgin Media Broadband and/or TV Customers who avail of 2-6 mobile subscriptions only.
If you cancel your Virgin Media Broadband and/or TV, all active SIM plans will be charged at €25 per month, Mobile Unlimited terms and conditions can be found here.
If you cancel your Customer Unlimited Multi-Sim Plan, leaving one mobile subscription remaining, the remaining active sim will be charged at €20 per month, Customer Unlimited SIM terms and conditions can be found here.
Fair Usage Policy on Unlimited plans: Our unlimited plans have a monthly allowance of 10,000 minutes and 10,000 SMS within ROI and EU. Unlimited Data in the ROI applies subject to the terms set out in our Acceptable Usage Policy which can be found here. 27GB data can be used per month when roaming in the EU after which surcharges will apply. Details of rates can be found here.
Offer: Mobile Unlimited for €20 a month for 12 months. €25 a month after offer. Offer closes 31/12/2023. Contract can be cancelled at any time by providing 30 days' notice.
Fair Usage Policy: Unlimited plans have a monthly allowance of 10,000 minutes and 10,000 SMS within ROI and EU. Team Spirit has a monthly allowance of 300 minutes and 300 SMS within ROI and EU. Unlimited Data in the ROI applies subject to the terms set out in our Acceptable Usage Policy which can be found at virginmedia.ie/terms/usage-policy. 27GB data can be used per month when roaming in the EU after which surcharges will apply. Details of rates can be found on virginmobile.ie
Phone: If you purchase a mobile phone from Virgin Media, you must have an active Virgin Mobile plan for each phone. If you are an existing Virgin Mobile customer you may add a phone to your existing plan, the cost of your phone is on top of the price of your plan. Existing phone customers may upgrade their phone anytime once the balance of the existing phone has been paid off. Only one mobile phone purchase per transaction to a maximum of 4 per account.
Pressing pause on SIM price increases applies to mobile SIM only 30 day plans for new and existing customers excluding any customers currently in fixed term introductory ‘sales’ offer periods. Pressing pause on SIM price increase and will apply until 31 Dec 2023 only.
T&C’s apply. See virginmobile.ie All offers are subject to application check, availability, and contract. Information correct at 13/02/2024
Estimated Mobile network speeds
The estimated maximum upload and download speeds achievable at least once in any 24 hour period in realistic usage conditions by Virgin Mobile Subscribers are as follows :
Mobile internet speeds across a mobile network are never consistent due to the variable factors that may impact on the speed and service received by users. Mobile Internet service is influenced by a number of factors including but not limited to (a) the location of the user, (b) device capability (handset, modem/dongle), (c) distance of the user from the serving site, (d) the number of users active on the site, (e) location of the device if using indoors (f) topographical issues that arise in the case of valleys, mountainous terrain, trees, buildings and other obstructions. In the case of indoor use, advances in building insulation can also negatively impact service and speed.
Further information on the factors that can influence a users’ experience can be found here.
We will always do our very best to investigate and remedy any issues you are having with your mobile. If you are experiencing a continuous or regularly recurring discrepancy where the mobile speeds you are getting are not in accordance with our Estimated Speeds please contact us by calling 1908 or by email to customer.support@virginmedia.ie. We will do our best to resolve your issue in accordance with our Code of Practice. A continuous or regularly recurring discrepancy is one that happens over a period of time for example a one week period or longer and is established by a monitoring mechanism certified by ComReg. In the event we are unable to resolve your issue then you may be able to avail of one of the following remedies:
the right to change your service to one that works better for you;
a discount; or
you may be entitled to terminate your SIM only contract with no early termination fee applied.
Other legal remedies you may have include a claim for damages in respect of a breach of contract. Under Consumer Law (for example the Sale of Goods Acts, 1893 and 1980) remedies for breach of contract can include a remedy of the defect that led to the breach, or a right to rescind, or repudiate your contract. Where your claim is for €2,000 or less you can take your complaint to the Small Claims Court. Virgin Media’s liability is at all times limited in accordance with Clause 13 of our terms and conditions.
How can I upgrade my phone?
Already paid your phone off? There’s no need to wait, you can buy any of our top-of-the range devices today. We have all the latest phones from Apple, Samsung and more. And if you’re nearing the end of your phone contract or want to pay it off sooner, you can talk to our team today to pay off your balance before choosing your new phone with us.
